Privacy Policy

This Privacy Policy explains how Launch Win Fast ("we", "us", "our") collects, uses, discloses, and protects personal data when you visit https://launchwinfast.life ("the Site") or engage our marketing services. We handle personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and applicable subsidiary legislation.

1. Who we are

Launch Win Fast is a marketing agency providing digital advertising, brand strategy, content marketing, and conversion optimisation services to businesses in Singapore and internationally. Our office is located at 138 Market Street, #22-05 CapitaGreen, Singapore 048946. General enquiries may be sent to [email protected]. Privacy-specific questions should be directed to [email protected].

2. Scope of this policy

This policy applies to personal data collected through the Site, our contact form, email correspondence, telephone calls, video meetings, in-person consultations, and any follow-up communication relating to prospective or existing client engagements. It does not apply to third-party websites linked from the Site, including Google Maps embedded on our contact page. Those services are governed by their own privacy terms, which we encourage you to review independently.

If you are a consumer interacting with a campaign we manage on behalf of a client, that client's privacy policy governs how your data is used for marketing purposes. We process such data only under our client's instructions and applicable data processing agreements.

3. Categories of personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity and contact data: name, job title, company name, email address, telephone number, postal address, and preferred language of communication.
• Business enquiry data: descriptions of your marketing goals, budget ranges you choose to share, current channel mix, target markets, and timeline information submitted through our contact form or during consultations.
• Technical data: IP address, browser type and version, device type, operating system, referring URL, pages viewed, and timestamps collected through server logs when you browse the Site.
• Cookie and preference data: records of cookie consent choices stored locally in your browser, as described in our Cookie Policy.
• Communication records: copies of emails, form submissions, meeting notes, and proposals where you have contacted us or entered into a service agreement.
• Billing data: where you become a client, invoicing contact details and payment references. We do not store full credit card numbers on our servers; payments are processed through third-party payment providers where applicable.

We do not intentionally collect sensitive personal data unless you voluntarily provide information relevant to a marketing compliance matter (for example, health-related claims in regulated advertising). If you provide such information, we treat it with additional care and limit internal access to personnel who need it to advise you.

4. How we collect personal data

We collect personal data in several ways:

• Directly from you when you complete the contact form on contact.php, send email, call our office, attend a meeting at our CapitaGreen office, or participate in a video consultation.
• Automatically through standard web server logs when you request pages, stylesheets, scripts, or images from the Site.
• Through cookies and similar technologies where you have consented to optional cookies, as set out in our Cookie Policy.
• From publicly available business directories or professional networks when we research prospective clients, always in compliance with applicable marketing and privacy rules.

We do not purchase consumer marketing lists for unrelated lead generation, and we do not obtain personal data from data brokers for purposes incompatible with this policy.

5. Purposes of collection, use, and disclosure

We collect and use personal data for purposes that a reasonable person would consider appropriate in the context of a marketing agency relationship. These include:

• Responding to enquiries and scheduling consultations;
• Assessing whether we can assist with your marketing objectives and preparing proposals;
• Delivering contracted services including campaign management, reporting, and strategic advisory;
• Maintaining client files, project documentation, billing records, and conflict-check records;
• Complying with legal and regulatory obligations, including record-keeping and responding to lawful requests from authorities;
• Improving the Site's accessibility, security, and content based on aggregated technical logs;
• Sending service-related updates where you are an existing client;
• Protecting our rights and the rights of others where a dispute arises regarding our services.

We may disclose personal data to:

• Our strategists, account managers, creative staff, and administrative personnel on a need-to-know basis;
• IT service providers who host the Site, maintain email systems, or provide project management tools under contractual confidentiality obligations;
• Advertising platform representatives where necessary to resolve account issues on your behalf, with your authorisation;
• Professional advisers such as auditors, insurers, or legal counsel where required;
• Law enforcement or regulators when required by law, court order, or to protect vital interests.

We do not sell personal data.

6. Legal basis and consent

Under the PDPA, we generally rely on your consent for collection and use of personal data submitted through the contact form and during consultations. You may withdraw consent for optional marketing communications at any time by emailing [email protected], though withdrawal may not affect our ability to retain data where retention is required for legal, accounting, or contractual purposes.

Where you submit a contact form, the submit action constitutes consent for us to use your details to respond to that specific enquiry. Optional cookies are activated only according to your choices in the cookie banner described in our Cookie Policy.

For existing clients, processing may also be necessary to perform a contract or to pursue legitimate interests such as fraud prevention and service improvement, provided those interests are not overridden by your rights.

7. Contact form processing

When you submit our contact form, the information you provide is transmitted to [email protected] via the Site's mail handler. Fields typically include your name, email address, optional phone number, selected service interest, and free-text message. We use this information solely to reply to your enquiry unless you subsequently engage us for formal services, in which case the data may be transferred into a client file.

Form submissions may be stored in email archives and internal CRM notes. We encourage you not to include confidential trade secrets, credentials, or third-party personal data in your first message. If detailed materials are needed, we will guide you on secure transfer during consultation.

Regardless of mail delivery status on the server, the Site displays a confirmation message when you submit the form. If you do not receive a human response within two business days, please call +65 6224 7193 or email [email protected] directly.

8. International transfers

Our primary operations and data storage for Site enquiries are based in Singapore. Some service providers — including email hosting, cloud storage, and advertising platforms — may process data in other countries. Where personal data is transferred outside Singapore, we take reasonable steps to ensure recipients provide a standard of protection comparable to that under the PDPA, including contractual safeguards where appropriate.

9. Retention

We retain personal data only as long as necessary for the purposes described above:

• General enquiries that do not proceed to engagement: typically up to twenty-four months unless a longer period is needed to document advice given;
• Client matter files: for the duration of the engagement and thereafter as required by limitation periods, accounting regulations, and professional standards;
• Server logs: usually rotated within ninety days unless needed for security investigation;
• Cookie consent records: stored locally in your browser according to the durations stated in our Cookie Policy.

When retention periods expire, we delete or anonymise data where feasible.

10. Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the personal data we hold. These include access controls for staff, encrypted connections (HTTPS) on the Site, and secure handling of credentials for advertising accounts under our management. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but we review our practices periodically and respond to identified vulnerabilities.

11. Your rights under the PDPA

Subject to exceptions under the PDPA, you may:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent for processing that relies on consent, with understanding of the consequences;
• Request information about how your personal data has been used or disclosed within the preceding twelve months.

To exercise these rights, contact [email protected]. We may need to verify your identity before responding. We aim to respond within thirty days.

12. Marketing communications

We send promotional emails only where permitted by law and, where required, with your consent. Every marketing email includes an unsubscribe mechanism. Service-related communications about active engagements are not marketing messages and may continue for the duration of the contract.

13. Children

The Site and our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe a minor has submitted data through our contact form, contact us and we will delete it promptly.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology, or our services. The "Last updated" date at the top will change accordingly. Material changes will be highlighted on the Site where practicable. Continued use of the Site after changes constitutes acceptance of the updated policy for Site interactions.

15. Contact

For privacy enquiries, data access requests, or complaints:

Email: [email protected]
Postal: Launch Win Fast, 138 Market Street, #22-05 CapitaGreen, Singapore 048946
Phone: +65 6224 7193

If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore for guidance on further steps available under local law.